Privacy Policy

createseparation.app

Last Updated: August 5, 2026

Performance Creates Separation LLC ("PCS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, or interact with us by phone or SMS. Please read this policy carefully. By using our services, you agree to the practices described here.

1. Who We Are

Performance Creates Separation LLC is a Florida-based automation services company. We provide call reception, lead capture, and communication automation services to home service contractors. Our business operates in Punta Gorda and Babcock Ranch, Florida.

For questions about this policy, contact us at alex@createseparation.app or (678) 982-9037.

2. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, phone number, email address, and business name submitted via our website contact forms or collected during phone calls.
• Call Data: When a caller contacts a contractor who uses our services, we may collect the caller's name, phone number, service request details, address, and the nature of their inquiry.
• Usage Data: Standard web server logs including IP addresses, browser type, pages visited, and time spent on our website.
• Communications: Records of emails, SMS messages, and other communications between you and PCS or our contractor clients.

3. SMS Messaging and Text Communication

SMS messages we send may include:

• Confirmation that your call or service request was received
• Callback reminders and scheduling notifications
• Follow-up communications related to your requested service

Message frequency: Message frequency varies based on your interactions. You may receive up to 3 messages per service request.

Message and data rates may apply depending on your mobile carrier and plan.

To opt out: Reply STOP to any SMS message at any time to unsubscribe. You will receive one final confirmation message and no further SMS messages will be sent.

For help: Reply HELP to any SMS message, or contact us at (678) 982-9037 or alex@createseparation.app.

We do not sell or share your phone number or SMS consent with third parties for marketing purposes. Your information is used solely to facilitate communication related to your service request.

4. How We Use Your Information

We use the information we collect to:

• Provide call reception and lead capture services to our contractor clients
• Deliver lead notifications and follow-up messages to callers on behalf of contractors
• Respond to inquiries submitted through our website
• Improve our services and website functionality
• Comply with applicable laws and regulations

5. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• With contractor clients: Call data and lead information collected on behalf of a contractor is shared with that contractor for the purpose of following up on your service request.
• Service providers: We use third-party services including Twilio (SMS delivery), Make.com (automation), and Airtable (lead management) to operate our platform. These providers are contractually bound to protect your data.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.

6. Data Retention

We retain call and lead data for a period of 12 months from the date of collection, unless a contractor client requests earlier deletion or applicable law requires a longer retention period. Website usage data is retained for up to 24 months.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us at alex@createseparation.app.

8. Cookies and Tracking

Our website may use basic cookies and analytics tools to understand how visitors use our site. We do not use tracking cookies for advertising purposes. You may disable cookies in your browser settings, though this may affect some website functionality.

9. Security

We implement reasonable technical and organizational measures to protect the information we collect. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us